Terms & Conditions

Legal Entity


EmilyRollings.com (‘we’, ‘us’ or ‘our’) are registered in England and Wales under company number 3245168, and our registered address is: Sovereign House, 22 Shelly Road, Worthing, West Sussex, BN11 1TU, UK and we are the supplier of the products (‘Products’) available on EmilyRollings.com (‘our site’).

Acceptance of terms

By using EmilyRollings.com you agree to be bound by these terms and conditions.

These terms and conditions (together with any documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

EmilyRollings.com reserves the right to update its terms and conditions from time to time.

Pricing and Availability

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. EmilyRollings.com reserves the right to change Product prices and information without prior notice. EmilyRollings.com is not VAT registered.

All Products are subject to availability. If a Product is temporarily out of stock please email us on hello@emilyrollings.com and we’ll notify you as soon as it’s available; alternatively keep checking our site.


By placing an order through EmilyRollings.com, you represent and warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) are the holder of a valid debit/credit card;

How to order

Standard Products can be purchases from our site.

Bespoke products - please contact hello@emilyrollins.com to discuss your requirements.


Orders placed on our site use Stripe. This secure merchant is independent and will never disclose your payment details to us.

For Bespoke orders payment will be arranged between you and us, and will usually be via a bank transfer by BACs.

Please quote your company name and invoice number.

Your contract with us

When you purchase Products from our site your order does not mean it has been accepted by us; your order constitutes an offer to us to buy a Product. We will confirm acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Product information

EmilyRollings.com has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances, there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings. All descriptions, photographs, specifications or illustrations contained on Emily Rollings’ website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.


EmilyRollings.com generally uses Royal Mail postal services. For all mainland UK orders we aim to deliver within 5 working days, delivery times for other destinations will vary.

Please note that some products will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person in the UK Royal Mail will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on hello@emilyrollings.com

Please note that any import duties and taxes are your responsibility.

It is your responsibility to provide the correct delivery address at checkout.

Risk and Ownership

The Products will be at your risk from the time of delivery.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Our Refunds Policy

We really hope you love your EmilyRollings.com products. If you are not entirely happy please notify us on hello@emilyrollings.com.  You must return your unwanted Products for a refund within 10 working days from the day you received the Products.

The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately, we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged Products

We check our products before they are posted but if, in the unlikely instance, you do receive faulty Products please contact Emily Rollings at hello@EmilyRollings.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:

(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Custom Orders

Emily Rollings customisable products are made to order and therefore they cannot be returned. All sales of customised stationery orders are final except where a product is damaged or faulty. If a product arrives in a damaged or faulty condition please contact us within 48 hours of receiving it and we will discuss how best to put the situation right. Any damaged or faulty goods must be returned to us to be checked and verified before a refund is issued.

Cancellation of custom orders

If you wish to cancel your order before the artwork has gone to print you will are eligible for a refund of 50% of the total order amount. Orders may not be cancelled or refunded after final proofs have been approved. Once you have provided final approval of your order, we cannot accept returns due to any and all errors (e.g. typos).


Design proofs are sent via email. Please note that you are responsible for checking layout, wording and spelling. By approving your final proof you accept responsibility for the information, wording and layout as shown. If designs are approved/signed off with typos/errors and subsequently printed, we will take no responsibility. If errors are discovered after proof approval, we are required to charge for a reprint. If replacements are required, then they will be charged for in full.

Design and proofing is timely and as such is factored into our pricing. We provide two free proofs as set out in the process section of each product listing. We retain the right to charge up to £40 an hour for any additional changes or proof revisions that you require


Personal information supplied to us is confidential and will never be made available to a third party. We use Stripe and PayPal to process payments. These are secure independent payment systems and will never disclose your payment details to us.

Intellectual property rights

Our site and its content is the copyright of EmilyRollings.com– © EmilyRollings 2017. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

– you may print or download for your personal and non-commercial use only

– you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

For the avoidance of doubt, you must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.

Viruses, hacking and other offences

You must not misuse our site or any part of the service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Force majeure

Where we are prevented from or delayed in carrying out obligations under these Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our performance of its obligations shall be postponed for the period of time that the circumstances continue.


The content of the pages of our site is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on our site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through our site meet your specific requirements. Our site contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

All trademarks reproduced on our site which are not the property of, or licensed to, the operator are acknowledged on our site. Unauthorised use of our site may give rise to a claim for damages and/or be a criminal offence.

From time to time our site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.


All notices given by you to us must be given to us at hello@emilyrollings.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above.  Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Consumer Rights

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.